Talk:Columbia House

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I have extensive experience with this company and know how to get a good bargain from them. It is not for everybody. Some find the system too complex. But if you know how it works, and you're into collecting movies, by the time you've rented a movie twice, you can have your money back buying it from CH instead. The selection is also quite impressive, for all sorts of tastes, from contemporary to really far out.--Achim 01:42, 19 April 2006 (UTC)

[edit] POV

This entire page seems to be written by an angry customer. It needs a SERIOUS rewrite to make it NPOV. I personally am a telemarketer for BMG/Columbia House and several things the original author(s) have said are just plain false (i.e. CH finding a new card number from a credit card institute to charge a customer). --Hazillow 06:13, 18 August 2006 (UTC)

I have worked as a telemarketer for CH as well, for a long time, and have heard those exact complaints from customers, and worse. You can find worse ones, when you click on the links below and go to the consumer advocate websites and see what people have written. I know that these things are not discussed by the supervisors and team leaders of telemarketers who are soliciting on behalf of BMG and CH, but it is a fact. The longer you work on that campaign, the more of those horror stories you will hear, regardless of which list you're dialing, whether it's RTC, SLB or CC. Sure, there are some, who are happy, but what you see on those advicate sites is the reasons why you get all the hang-ups that you do get. Even if you're way above goal, clocking in at an sph of 3.0, most of your calls go nowhere and this is the reason why that is so. After the buyout by BMG, many in my team used THAT name, just so that people who would ordinarily be turned off by CH would hear something new. My favourite list was BMG customers who had not yet signed up for CH. I did really well and made lots of bonus. Ironically, those people were often glad to hear from someone other than BMG. Go figure. I know, I was way above goal when I dialed that campaign and I have personally spoken to many many thousands of these customers. If the issues in there were not real, I would personally have removed them. By the same token, if you do it right, as a customer, and you know the parameters, you can get a good deal, but the opposite often occurs and it gets nasty at times. It's good to inform people of how to avoid the pitfalls, so they can enjoy the good parts. Where else can you buy as many movies that nobody else has?--Achim 22:13, 23 August 2006 (UTC)

[edit] Common complaints and resolutions

This section, as it currently reads, kind of sounds like two people arguing. The wording should be altered. Crimson 10:26, 14 June 2006 (UTC)

[edit] complete fact,not POV at all

If you think that's a single costumers POV,you're so dead wrong.In case you didnt know the company you work for has ripped off and cheated countless individuals.You visit the consumer complaints page and see the countless people I speak of.

Columbia house has attempted to rip me off too,but luckily I dont have a credit card account.

If so many people are complaining about the same thing then its a common thing.Nadirali 23:09, 8 December 2006 (UTC)Nadirali